ETA: As I said in my last post:
Now, we're polite and accommodating with our customers, but we are encouraged to NOT just blow over if they're being rude or abusive with us, that's right, I get to have a backbone, we're not subservient. Just thought I'd mention that so I don't get and "OMG BAD_SERVICE!" because I wasn't exactly being perky and happy towards the ends of these calls.
Harley dealership.
My dealership was having a "garage sale" on all the used bikes today, the ad on the radio also advertised discounts up to 60% off in Motorclothes and Parts.
Phone call:
Me: _______ Harley-Davidson, this is
serindipitous, How can I help you?
Him: So, lemme get this straight, you're having a sale.
Me: Yes on all the used bikes.
Him: Well what's the percentage off?
Me: I don't know, actually, but-
Him: So you have an ad on the radio and you don't even know what the sale is?
Me: I'm in apparel, actually, I have nothing to do with bike deals, but I can get you in touch with sales.
Him: OH you're in apparel? And all you're stuff is 60% off?
Me: No, not all of our merchandise, SOME of our merchandise is up to 60% off.
Him: OOOOH Ohh I see. That's quite the fu**ing ploy, isn't it?
Me: Do you want me to put you in touch with sales or not?
Him: *CLICK*
Another phone call:
This was 30 minutes before open, but we were having an event so I picked up.
Him: Hi, do you know where Blackwater St. is?
Me: I'm actually not from the area and the only other person I have here is from Othertownfaraway, so I don't think I can help you, I'm sorry.
Him: Well do you have any numbers to the town offices? *it becomes clearer what's happening*
Me: This is a H-D dealership, I don't have any of those numbers, you can try going on the city website or calling 411.
Him:...Maybe you should just put me in touch with one of the (stressed) GUYS so that I can actually get the information I want.
Me: I'm sorry there are NO GUYS here right now, maybe you should try the other options I have suggested. Have a nice day.
*CLICK*
Seriously?! CALL 411! Just because I work in the town does not make me Mapquest or Information!